Manage your LabOnline Account

The purpose of the Manage My Account feature is to make changes to contact information such as address and phone number, and to set email notification and two-factor authentication preferences.

To view and modify your account information, complete these steps:

Hover over your name in the user menu, which is located in the top right corner of most LabOnline pages. Click Manage Account from the drop-down menu.
On the Manage Account page, click Edit.

Note: All fields are read-only until you click the Edit button.
Make changes as needed and click Save.

Setup Google Authenticator

If the laboratory has configured two-factor authentication for LabOnline, you can use the Manage My Account feature to set your preference for email or Google Authenticator as your secondary authentication method. The default is email and LabOnline will send a unique verification code to the email address associated with your account each time you log on. Google Authenticator is an app that you download to your smartphone. The app provides the unique verification code.

To set up your account to allow two-factor authentication using Google authentication, follow these steps:

Click your name in the user menu, which is located in the top right corner, then click Manage Account from the drop-down menu.
On the Manage Account page, click Edit.
Click the Setup Google Authenticator link on the top right of the page.

The Setup Google Authenticator pop-up opens with instructions.

Note: This option is only available if the laboratory has enabled two-factor authentication.
Download the Google Authenticator app on your smartphone if you do not already have the app installed.
Link the app with LabOnline by scanning the QR code from the Setup Google Authenticator pop-up or by entering the displayed code manually into the app.
Enter the six-digit verification code from your Authentication app, and click Done.