Retrieve or Change User ID or Password

Your user ID and initial password are assigned to you by your LabOnline administrator, or by the laboratory if you do not have a local administrator. If you are unsure of either your user ID or your password, click the 'I forgot my user ID or password' link below the Sign In button. In both cases, you must have an email address associated with your account to retrieve or reset the information.

The first time you log on with a new account or through a reset password link, LabOnline will prompt you to change your password. It is a good idea to change your password regularly. The laboratory may also configure password timeout settings that will require you to change it every n days, where n is defined by the laboratory.

  1. On the Sign In page, click the I forgot my user ID or password link below the Sign In button.
  2. In the I forgot my user ID box, enter your email address and re-enter it to confirm.

  3. Click Continue.
  4. Check the email account you entered. If the account is associated with a valid LabOnline account, the user ID will be sent to you.
  1. On the Sign In page, click the I forgot my user ID or password link below the Sign In button.
  2. In the I forgot my password box, enter your user ID.

  3. Click Continue.
  4. Check the email account associated with your LabOnline account for a link to reset your password.
  1. After you log into your LabOnline account, click your name in the user menu located in the top right corner, then chooseChange Password from the drop-down menu.

  2. In the Change your password box, enter your current password. Then enter your new password and enter it again to confirm.

  3. Click Change Password.

    A message appears either confirming that you've changed your password successfully or instructing you to try again if there were any issues.

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